From Institute Manual:
 Elder Marvin J. Ashton (1915–94) of the Quorum of the Twelve Apostles discussed how we can fulfill the Lord’s commandment to feed His sheep: “Jesus said, ‘Feed my sheep.’ (John 21:16.) You can’t feed them if you don’t know where they are. You can’t feed them if you give them reason to resist you. You can’t feed them if you don’t have the food. You can’t feed them if you don’t have charity. You can’t feed them if you aren’t willing to work and share. … “Wherever these lost sheep may be, a necessary ingredient for helping is empathy. Empathy is the ability to understand someone else’s feelings and to feel what he feels. Meaningful help can never be given without empathy for the recipient. This requires gaining the confidence of the person; listening with eyes, ears, and heart; trying to comprehend how this person feels; and then letting him know by your personal performance that you really understand. One who really understands and practices empathy doesn’t solve another’s problems, doesn’t argue, doesn’t top his story, make accusations, or take away free agency. He merely helps the person build his self-reliance and self-image so he can try to find his own solutions. “Those who need help come in all age brackets. Some of His sheep are young, lonely, and lost. Some are weary, afflicted, and worn with age. Some are in our own family, in our own neighborhood, or in the far corners of the world where we can help with fast offerings. Some are starving for food. Some are starving for love and concern. “If we give His sheep reasons to resist us, the feeding process becomes difficult, if not impossible. No one can teach or help with sarcasm or ridicule. Dictatorship or ‘I’m right and you are wrong’ will negate all efforts to feed a wandering sheep. A wall of resistance will be built, and no one will benefit. … “By our actions we show our love. Expressions of affection are empty if actions don’t match. All His sheep need the touch of a shepherd who cares” (“Give with Wisdom That They May Receive with Dignity,” Ensign, Nov. 1981, 91). **Following is some more paragraphs from the same talk from Elder Ashton: “Each one has something special to live for. Some can find their special niche by themselves, but many need added help. All of us are a part of this inspired welfare activity as we assist each other in fulfilling our purposes here on earth. “Satan will do his best to deter us and let discouragement impede our progress. Through trying times we would do well to remember and repeat the famous words of Sir Winston Churchill, England’s Lion of Courage, during some of his country’s darkest days. With character and strength peculiar to himself, he said, “Never give in, never give in, never, never, never, never.” (Robert Rhodes James, ed., Winston S. Churchill: His Complete Speeches, 1897–1963, 8 vols., New York: Chelsea House Publishers, 1974, 6:6,499.) This mighty statesman in his own way was echoing the words of another mighty leader, “If ye continue in my word, then are ye my disciples indeed; “And ye shall know the truth, and the truth shall make you free.” (John 8:31–32.) “Paul Harvey, News analyst and author, said, “Someday I hope to enjoy enough of what the world calls success so that someone will ask me, ‘What’s the secret of it?’ I shall say simply this: ‘I get up when I fall down.’” “An old Serbian proverb says, “Kindness is the only service that power cannot command and money cannot buy.” The best way to show our love in caring and feeding is to take time to prove it with kindness hour by hour and day by day. True love is as eternal as life itself.”